Privacy Policy
Last updated: 25 August 2025
This Privacy Policy explains how TCGX LTD (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our web application (the “Platform”), whether you are a Store or a Seller.
1. Who We Are
TCGX LTD is a company based in the United Kingdom. We provide an online Platform where Stores can create buylists and set prices, and Sellers can submit items for consideration.
For the purposes of data protection law, we are the data controller of the personal information you provide when you use our Platform.
2. Information We Collect
When you register or use the Platform, we may collect:
- Account Information: name, email address, username, password, country of residence.
- Store Information (Stores only): business name, contact details, store address.
- Seller Information (Sellers only): contact details and country of residence.
- Transaction Information: buylist details, offers submitted, and communications.
- Technical Data: IP address, browser type, device information, login logs, and cookies (see li 7).
We do not knowingly collect information from individuals under 18 years of age.
3. How We Use Your Information
- Create and manage your account.
- Allow Stores to publish buylists and Sellers to submit offers.
- Facilitate communication between Stores and Sellers.
- Improve the functionality and security of our Platform.
- Comply with legal obligations (e.g., fraud prevention and abuse monitoring).
Important: The Platform does not process or manage payments. All payments and financial arrangements are handled directly between Stores and Sellers outside the Platform.We will not sell your personal information to third parties.
4. Legal Basis for Processing
- Contractual necessity: to provide the services you signed up for.
- Legitimate interests: to improve and secure our Platform, prevent misuse, and support operations.
- Legal obligations: to comply with UK law and regulations.
- Consent: where required (e.g., marketing communications, cookies).
6. International Transfers
Since our users may be worldwide, your data may be transferred outside the UK. Where this happens, we ensure appropriate safeguards (such as standard contractual clauses or adequacy decisions) are in place.
8. Data Retention
We retain personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. After this period, your data will be securely deleted or anonymised.
9. Your Rights
Under UK and EU data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data (subject to legal or contractual limits).
- Restrict or object to certain types of processing.
- Request transfer of your data to another service provider.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us at contact@tcgx.co.uk.
10. Security
We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.
11. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last Updated” date. If significant changes are made, we will notify you by email or through the Platform.
13. Contact Us
TCGX LTDEmail: contact@tcgx.co.uk